Returns

Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please send back your purchase to the manufacturer.: Lumigraf Inc., 5680 Fullum Street, Montreal QC H2G 2H7, Canada.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@lumigraf.ca and send your item to: Lumigraf Inc., 5680 Fullum Street, Montreal QC H2G 2H7, Canada.

Shipping

To return your product, you should mail your product to: Lumigraf Inc., 5680 Fullum Street, Montreal QC H2G 2H7, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.